British Airways Cancellation and Refund Policy

Cancellation and Refund Policy

British Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

If you cancel your booking within 24 hours of purchase, you can receive a full refund, provided the booking was made directly with British Airways and the flight departure is at least 7 days away.

Non‑Refundable Tickets

Beyond the 24‑hour window, fare‑type matters. “Basic” or non‑flexible economy tickets often don’t qualify for a cash refund. Instead you may receive a travel voucher or credit, subject to cancellation fees and fare conditions.

Refundable Tickets

Tickets marked as refundable (typically higher‑fare or business/first class) can be canceled any time before departure, allowing a full refund to the original form of payment (minus any applicable fees).

How to Cancel

Log into the “Manage My Booking” section on the British Airways website or mobile app using your booking reference and last name.

Alternatively, contact British Airways customer services or your travel agent for assistance.

Refund Policy

Eligible Refunds

Refunds for eligible tickets are processed back to the original payment method. For credit card purchases, expect the refund to take 7–10 business days (or longer depending on your bank).

Flight Cancellation by Airline

If British Airways cancels your flight, you are entitled to a free re‑booking or a full refund, including any applicable taxes and fees. The airline may also provide ancillary assistance (e.g., meals or hotel) if required under relevant passenger rights.

Flight Cancellation by Passenger

If you cancel yourself and your ticket is non‑refundable, you may be offered a voucher or credit, but prepaid extras (like certain baggage fees or upgrades) may not be refunded unless specified in the fare rules.

For more detailed assistance on cancellation and refund terms, please contact British Airways Japan Office directly at Tel: +81 3 3298 5238.