China Southern Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

China Southern Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

If the Airline Cancels or Changes Your Flight (Involuntary Refund)

You can receive a full refund with no penalty if China Southern cancels the flight, delays it significantly, changes the schedule, or cannot operate as planned.

If only part of your ticket is used, you will receive a refund for the unused portion.

Voluntary Cancellation by Passenger

• Refund rules depend on your fare type.

• Some tickets are refundable, some have refund fees, and some discounted fares may be non-refundable.

• Refund is always returned to the original payment method.

• You can submit the request through Manage Booking on the airline’s website or through the travel agent you booked with.

24-Hour Free Cancellation

• In some cases, if you cancel within 24 hours of booking and your departure is 7+ days away, you may receive a full refund.

• This depends on your fare type and the country where the ticket was issued.

Partial Refunds

• If you have already taken one segment of a round-trip ticket, you may receive a refund only for the unused portion.

• Non-refundable tickets may allow refund of taxes only.

Refund Timeframe

• Refunds are processed back to the original bank or card.

• Processing time varies depending on payment method; usually several working days.

How to Request a Refund

• Go to China Southern’s “Manage Booking” page.

• Enter your booking reference and name.

• Choose Cancel or Refund.

• Submit the request.

• Refund amount will be shown before you confirm.

For more detailed assistance on cancellation and refund terms, please contact China Southern Airlines Japan Office directly at Tel: 95539 (Local) / +86 400 869 5539 (Overseas).