Eastar Jet Cancellation and Refund Policy

Cancellation and Refund Policy

Eastar Jet provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Tickets booked through official Eastar Jet channels may be canceled within 24 hours of purchase if the departure date meets eligibility requirements.

Non-Refundable Tickets

Promotional and discounted fares do not allow refunds. When canceled, the ticket value may be retained as credit for future travel, subject to fare conditions.

Refundable Tickets

Flexible fare types allow cancellation with refunds processed to the original payment method where permitted under fare rules.

How to Cancel

Passengers may cancel bookings through the airline’s website, reservation center, or ticket offices using the booking reference.

Refund Policy

Eligible Refunds

Refunds apply to eligible fare categories, cancellations within permitted timeframes, and flights canceled by the airline.

Refunds Processing and Timing

Approved refunds are processed back to the original payment method. Processing timelines depend on the payment provider.

Excess Baggage Fees Refund

Excess baggage charges are refundable if the passenger cancels both the flight and baggage before the airline’s cutoff time prior to departure.

For more detailed assistance on cancellation and refund terms, please contact Eastar Jet Japan Office directly at Tel: +82 2 1544 0080.