Emirates Cancellation and Refund Policy

Cancellation and Refund Policy

Emirates offers flexible ticket cancellation and refund options to provide convenience and peace of mind to all passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers can cancel their Emirates ticket for a full refund within 24 hours of booking, provided the flight departure is at least 24 hours away. This applies to all fares purchased directly from Emirates’ official channels.

Non-Refundable Tickets

If canceled after the 24-hour window, Saver or Special fares are generally non-refundable. However, passengers may receive a travel credit for future use, minus applicable cancellation fees, depending on the fare conditions.

Refundable Tickets

Tickets purchased under Flex or Flex Plus fares are fully refundable before departure. Refunds are credited to the original payment method, less any service charges if applicable.

How to Cancel

Visit the Manage Booking section on Emirates’ website or mobile app.

Enter your booking reference and last name to cancel or make changes.

You may also contact Emirates Customer Service or your travel agent for assistance.

Refund Policy

Eligible Refunds

Refunds for eligible tickets are returned to the original payment method. For payments made by credit or debit card, refunds are typically processed within 7–10 business days. Refunds for other payment methods may take longer, depending on your bank or payment provider.

Baggage Fees

If the flight is canceled by Emirates:

Prepaid baggage fees are automatically refunded or can be transferred to your rebooked flight.

If you cancel your flight:

Prepaid baggage fees are non-refundable, unless your fare type or Emirates’ policy explicitly allows it.

For more detailed assistance on cancellation and refund terms, please contact Emirates Contact Centre in Japan directly at +81 3 6743 4567.