Fiji Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Fiji Airways provides cancellation and refund options based on fare conditions. The main policy details are outlined below:

Cancellation Policy

24-Hour Cancellation Rule

Bookings may be canceled within 24 hours of purchase if fare rules allow.

Non-refundable Tickets

Certain fare categories do not permit refunds after cancellation. Ticket value may be retained as credit depending on fare conditions.

Refundable Tickets

Eligible fares allow cancellation with refunds issued after applicable charges.

How to Cancel

Reservations can be modified or canceled through the airline website, reservation offices, or customer service channels using the booking reference.

Refund Policy

Eligible Refunds

Refunds apply to qualifying tickets, schedule changes, or airline-initiated disruptions. Unused taxes and selected optional services may also be refundable.

Processing Time

Refunds are returned to the original payment method. Processing timelines depend on payment providers.

Baggage Fee Refunds

Fees paid for additional baggage are refunded only when the airline cancels the flight. Voluntary cancellations are not eligible.

For more detailed assistance on cancellation and refund terms, please contact Fiji Airways Office directly at Tel: +81 50 3388 2935 [Tokyo].