Qatar Airways Cancellation and Refund Policy

Cancellation and Refund Policy

Qatar Airways provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers booking directly with Qatar Airways can receive a full refund within 24 hours of purchase, provided the departure is more than 24 hours away. This applies to most routes and fare types.

Non-Refundable Tickets

If canceled after the 24-hour window:

• Most non-refundable fares may be changed or canceled with a fee.

• The remaining value is usually issued as a travel credit for future use.

• Some discounted fares may not be eligible for cancellation or refunds.

Refundable Tickets

Refundable fares can be canceled any time before departure with:

• A full refund to the original payment method

• Minimal or no cancellation fees, depending on the fare rules

No-Show Policy

If a passenger does not board the flight without canceling in advance:

• A no-show penalty may apply

• Refund eligibility may be reduced depending on the fare type

How to Cancel

Passengers may cancel their booking through:

• Manage Booking section on the Qatar Airways website or mobile app

• Customer service hotline

• Ticketing office or travel agent, if booked externally

After cancellation, refund status can also be checked online.

Refund Policy

Eligible Refunds

• Refunds for eligible fares are processed back to the original payment method.

• For credit card payments, processing typically takes 7–10 business days, depending on the bank.

Refund Method Based on Payment Type

• Credit/Debit Card: Returned back to the card issuer

• Cash or office payments: Refunded through bank transfer or local reimbursement method

• Travel agent bookings: Refund must be processed through the issuing agent

Baggage Fees

If the flight is canceled by the airline:

The airlines will refund prepaid baggage fees automatically or allow you to use the credit on your rebooked flight. You can usually request a full refund through the airline’s website or customer service.

If you cancel the flight yourself:

Prepaid baggage fees are often non-refundable, unless you booked a refundable fare or the airline’s policy explicitly allows it.

For more detailed assistance on cancellation and refund terms, please contact Qatar Airways Japan Office directly at Tel: +81 3 5402 5282 / +81 3 4510 1960.