Thai AirAsia X Lost and Found

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If you've lost an item during your Thai AirAsia X flight or at the airport, Thai AirAsia X is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard Thai AirAsia X flights arriving at Kansai International Airport are collected after arrival by cabin crew and transferred to ground handling staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals, including check-in zones, security checkpoints, and boarding areas, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers arriving at Kansai International Airport must report delayed or missing checked baggage immediately at the baggage service counter. A report is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the missing item when reporting at Kansai International Airport or through Thai AirAsia X customer support channels.

Recovery and Collection

Recovered items at Kansai International Airport are stored for a limited period. Passengers must present valid identification and proof of ownership to collect their belongings. Delivery arrangements may be available depending on location.


For further information on lost and found inquiries, please contact Thai AirAsia X Service Hotline at Tel: +81 3 3527 7898.

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