China Eastern Airlines Lost and Found

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If you've lost an item during your China Eastern Airlines flight or at the airport, China Eastern Airlines is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

China Eastern Airlines Lost and Found
Lost and Found

Follow these steps to report and recover your lost items.

Delayed Baggage

If your baggage is delayed, follow these steps to resolve the issue:

  1. Report the Delay: Immediately report the delayed baggage to the China Eastern Airlines baggage services desk at the airport.

  2. File a Report: Complete a Property Irregularity Report (PIR) at the airport or online, providing details of your missing baggage.

  3. Tracking: China Eastern Airlines will track the baggage and update you with the status via the contact information you provided.

  4. Compensation: If your baggage is delayed for an extended period, China Eastern may offer compensation for essential items like clothing and toiletries.

  5. Delivery: Once the baggage arrives, China Eastern will arrange for delivery to your address, if necessary.


Damaged Baggage

If your baggage is damaged during your flight with China Eastern Airlines, take the following steps:

  1. Inspect Your Baggage: Upon arrival, inspect your baggage for any damage before leaving the baggage claim area.

  2. Report the Damage: If you notice any damage, report it immediately to the China Eastern Airlines baggage services desk or lost and found office at the airport.

  3. Complete a Claim: Fill out a Damaged Baggage Report with the airline, providing clear details and photos of the damage.

  4. Review Compensation Options: China Eastern Airlines will assess the damage and may offer compensation, including repairs or reimbursement for the damaged items.

  5. Follow Up: Keep track of the status of your claim and follow up with China Eastern if necessary.

Note: For a smoother process, make sure to keep all receipts for any repairs or replacements made.


Lost Property

If you have lost personal items on your flight with China Eastern Airlines, follow these steps:

  1. Report the Loss: If you realize you’ve lost something on board, contact China Eastern Airlines lost and found immediately, either at the airport or via the airline’s official website.

  2. Provide Details: Be ready to provide detailed information about the lost item, including the flight number, seat number, and a description of the item.

  3. Submit a Claim: If the item was left behind at the airport or on the aircraft, fill out a Lost Property Report with China Eastern.

  4. Check for Updates: China Eastern will attempt to locate your lost item. You may receive updates via email or phone.

  5. Recovery: Once located, the airline will arrange for the return of your item to your home address or offer to pick it up at the airport.


For further information on lost and found inquiries, please contact China Eastern Airlines Service Hotline at Tel: +81(0)6-6448-5161 / +86 21 2069 5530 / +1 855 589 5530.



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