Etihad Airways Lost and Found

OsakaAirport.com  »  Airlines at Kansai Airport (KIX)  »  Etihad Airways  »  Lost and Found

If you've lost an item during your Etihad Airways flight or at the airport, Etihad Airways is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Left on Board the Aircraft

Items left onboard Etihad Airways aircraft are collected by cabin crew and ground staff after arrival. These items are recorded and transferred to the airline’s lost property service.

Items Lost at the Airport

Items misplaced within Kansai International Airport terminals are handled by the airport’s lost and found office. This includes items left at security checkpoints, boarding gates, and public areas.

Baggage-Related Lost Property

Passengers must report delayed or missing baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a description of the item when submitting a report. Reports may be filed at the airport or through airline customer service channels.

Recovery and Collection

Recovered items are stored for a limited period. Collection requires valid identification and proof of ownership. Delivery services may be arranged where available.

Passenger Advice

Passengers must keep valuable items in cabin baggage. The airline does not accept liability for unsecured personal belongings left onboard or within airport premises.

For further information on lost and found inquiries, please contact Etihad Airways Service Hotline at Tel: +81 3 3298 4719.

undo...back