Firefly Cancellation and Refund Policy

Cancellation and Refund Policy

Firefly provides cancellation and refund options based on fare rules associated with the ticket and the operating airline.

Cancellation Policy

24-hour Cancellation

Bookings may be canceled within 24 hours of purchase when fare conditions allow.

Non-refundable Tickets

Certain fare types restrict refunds after cancellation. Ticket value may be retained as credit or forfeited according to fare conditions.

Refundable Tickets

Eligible fare categories allow cancellations with refunds issued after applicable fees and fare differences.

How to Cancel

Bookings may be modified or canceled through Firefly service channels or Malaysia Airlines platforms depending on ticket issuance. Reservation references are required for processing.

Refund Policy

Eligible Refunds

Refunds apply to qualifying tickets, airline-initiated schedule changes, or disruptions. Unused taxes may be refunded where applicable.

Processing Time

Refunds are returned to the original payment method. Processing timelines depend on payment providers and banking systems.

Baggage Fee Refunds

Charges for excess baggage are refunded only when the airline cancels the flight. Voluntary cancellations are not eligible.

For more detailed assistance on cancellation and refund terms, please contact Firefly Japan Office directly at Tel: +81 3 4477 4938 (Malaysia Airlines).