Firefly, FY series flights at Kansai International Airport (KIX)

OsakaAirport.com » Airlines at Kansai Airport (KIX) » Firefly

Firefly is a Malaysian regional carrier operating under Malaysia Aviation Group, with operations closely integrated with Malaysia Airlines (MH). Headquartered in Subang, the airline operates turboprop and jet services within Malaysia and selected regional destinations.

Firefly (Image credit to Firefly Official FB)

At Kansai International Airport, Firefly does not operate its own aircraft. Flights marketed under Firefly are conducted by Malaysia Airlines (MH), forming part of a combined network. Passengers travel on Malaysia Airlines-operated services while holding Firefly-issued tickets.

Departure procedures at Kansai International Airport are carried out in Terminal 1. Check-in, boarding, and ground handling are performed by Malaysia Airlines (MH). Flight information is displayed under the operating carrier, and passengers must follow instructions issued by the operating airline.

As of April 2026, Firefly’s network focuses on domestic Malaysia and short regional sectors, while long-haul and Japan-bound connectivity is provided through Malaysia Airlines integration, linking Kansai with Kuala Lumpur and onward destinations.

Contact Firefly

Firefly (performed by Malaysia Airlines (MH)) offers scheduled flights to Osaka Kansai Airport (KIX).

Firefly Osaka Contact Information
Osaka Office Tel: n/a

Inquiries managed by Firefly Osaka Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor
Baggage Allowance
Duty Free Shopping
Flight Information
Airport Lounges
Visa Information

Missing Luggage
Immigration Services
In-Flight WIFI
Airport WIFI
In-Flight Entertainment
Airport Concierge Service
Airport Facilities
Delayed Flights
VIP Lounge Service
Reward Program
Flight Messaging Service
Codeshare Partners

In-Flight Meals
Animals and Pets
Airport Transfers
Sports Equipment
Airport Transportation
Seat Selection
Frequent Flyer Program
Visa on Arrival
Seats Enquiries
Receipts and Refunds
Travel Insurance
T1 and T2 Shuttle Service

If you're unable to find the answer from a local agent, please contact Firefly Customer Service Hotline in Petaling Jaya, Malaysia as below:

Head Office (HQ)	Contact	Office Hours
Firefly Lot R-01, 3rd Floor, CITTA Mall No: 1, Jalan PJU 1A/48 Ara Damansara 47301 Petaling Jaya Selangor, Malaysia	Tel: +603 7845 4543 Email: customer_care@fireflyz.com.my	9:00 am - 5:00 pm (M - F)

Prior to boarding your Firefly flight, you might want to verify the information for:

Cancellation and Refund

Ticket Office

Airlines