Philippine Airlines Lost and Found
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If you have misplaced an item during your Philippine Airlines flight or within the airport, assistance is available. The Lost and Found service enables passengers to report missing belongings and supports their recovery.
Follow the steps below to report and retrieve your lost items.
Items Left on Board the Aircraft
Items left onboard Philippine Airlines flights arriving at Kansai International
Airport are collected by cabin crew after landing and transferred to ground
handling staff for documentation and safekeeping.
Items Lost at the Airport
Items misplaced within Kansai International Airport terminals, including
check-in areas, security checkpoints, and boarding gates, are handled by the
airport’s Lost and Found
office.
Baggage-Related Lost Property
Passengers arriving at Kansai International Airport must report delayed or
missing checked baggage immediately at the baggage service counter. A Property
Irregularity Report (PIR) is issued for tracking.
Reporting a Lost Item
Passengers must provide flight details, baggage tag numbers, and a detailed
description of the missing item when reporting at Kansai International Airport
or through Philippine Airlines customer service channels.
Recovery and Collection
Recovered items at Kansai International Airport are stored for a limited period.
Passengers must present valid identification and proof of ownership to collect
their belongings. Delivery arrangements may be available depending on location.
Passenger Advice
Passengers traveling through Kansai International Airport must keep valuable
items in cabin baggage. The airline does not accept responsibility for unsecured
belongings left onboard or within airport premises.
For further information on lost and found inquiries, please contact Philippine Airlines Service
Hotline at Tel: 0570 783 483 [Domestic calls only] / +81 3 5157 4361.
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