Scoot Lost and Found

Lost and Found

If you've lost an item during your Scoot flight or at the airport, Scoot is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings. Follow these steps to report and recover your lost items.

Items Lost Within Terminal (Public Areas)

Contact Kansai Airport’s Lost & Found team via the airport’s Information Hotline: +81 72‑455‑2500.

You can also submit a Lost Property Inquiry Form through KIX’s official website.

Be aware that Kansai Airport only keeps lost items for up to 3 months.

Items Lost Onboard or at the Gate

For items left on the aircraft or at the boarding gate, contact Scoot customer service (or their local handling team), giving your flight number, date, seat number, and a detailed description of the item.

The airport staff may redirect you to the proper airline handling department if it’s outside terminal public areas.

Retrieval & Collection

If your item is located, it may be collected in person at KIX. Otherwise, you can authorize someone in writing to pick it up for you.

Note: KIX lost-property does not ship items outside Japan.

In‑Person Help

Visit any Information Counter in Terminal 1 (1st, 2nd, or 4th floor), their staff can help with guide you to the right lost‑property desk.

The information counters operate 24 hours daily.

For further information on lost and found inquiries, please contact Scoot Japan Call Center at Tel: +81 50 5050 9587.