Shenzhen Airlines Lost and Found

Lost and Found

If you have misplaced an item during your Shenzhen Airlines flight or within Kansai International Airport, assistance is available to support recovery.

Items Left on Board the Aircraft

Items left onboard Shenzhen Airlines aircraft are collected after arrival and transferred to ground handling staff for documentation and storage.

Items Lost at the Airport

Items misplaced within Kansai International Airport Terminal 1, including check-in areas and boarding gates, are handled by the airport’s lost and found office.

Baggage-Related Lost Property

Passengers must report delayed or missing checked baggage immediately at the baggage service counter. A Property Irregularity Report (PIR) is issued for tracking and follow-up.

Reporting a Lost Item

Passengers must provide flight details, baggage tag numbers, and a clear description when reporting lost items through airport counters or airline service channels.

Recovery and Collection

Recovered items are stored for a limited period. Identification and proof of ownership are required for collection. Delivery options may be available depending on location.

Passenger Advice

Passengers are advised to keep valuables in cabin baggage. The airline does not accept responsibility for unsecured items left onboard or within airport facilities.

For further information on lost and found inquiries, please contact Shenzhen Airlines Service Hotline at Tel: 0570 095 583 [Japan].