Singapore Airlines Cancellation and Refund Policy

Cancellation and Refund Policy

Singapore Airlines provides flexible cancellation and refund options, ensuring convenience for its passengers. Below are the key points of their policy:

Cancellation Policy

24-Hour Cancellation Rule

Passengers can cancel their ticket for a full refund within 24 hours of booking, provided the flight departure is at least 24 hours away. This applies to all ticket types purchased directly from Singapore Airlines’ official channels.

Non-Refundable Tickets

Tickets booked under Saver fares are generally non-refundable beyond the 24-hour window. If canceled after this period, the value of the ticket may be forfeited, or in some cases, refunded as a travel credit, depending on fare conditions.

Refundable Tickets

Tickets purchased under Standard, Flexi, or higher fare types can be canceled at any time before departure. Refunds will be issued to the original payment method, minus any applicable cancellation or service fees.

How to Cancel

Passengers can cancel their booking by visiting the Manage Booking section on the Singapore Airlines website or mobile app. Alternatively, cancellations can be made through the airline’s customer service center or the travel agency through which the booking was made.

Refund Policy

Eligible Refunds

Refunds for eligible tickets are processed back to the original payment method. For bookings made by credit or debit card, refunds typically take 7–10 business days to appear. Refunds for payments made through other methods may take longer, depending on the financial institution.

Baggage Fees

If the flight is canceled by the airline:

The airlines will refund prepaid baggage fees automatically or allow you to use the credit on your rebooked flight. You can usually request a full refund through the airline’s website or customer service.

If you cancel the flight yourself:

Prepaid baggage fees are often non-refundable, unless you booked a refundable fare or the airline’s policy explicitly allows it.

For more detailed assistance on cancellation and refund terms, please contact Singapore Airlines Office in Japan directly at +81 3 4578 4088.