Thai Vietjet Air Lost and Found
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If you've lost an item during your Thai Vietjet Air flight or at the airport, Thai Vietjet Air is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.
Follow these steps to report and recover your lost items.
Delayed Baggage
If your baggage is delayed on an Thai Vietjet Air flight, follow these steps to report the issue:
Report the Delay: Notify the baggage service desk of the delay as soon as you notice that your baggage hasn't arrived. Be sure to provide your baggage claim tag and flight details.
Complete the Claim Form: You’ll need to fill out a claim form with your contact information and flight details.
Track the Progress: Thai Vietjet Air will keep you informed about the status of your delayed baggage. Typically, it will arrive within 24 to 48 hours.
Compensation: If the delay lasts longer than expected, you may be entitled to compensation or reimbursement for essential items, such as toiletries and clothing, until your baggage arrives.
Damaged Baggage
If your baggage is damaged upon arrival, here’s how to report it:
Inspect Your Baggage: As soon as you receive your baggage, check for any visible damage. If you find any, head to the Thai Vietjet Air baggage service desk immediately.
Report the Damage: Fill out a report detailing the damage, including your baggage claim tag and flight information.
Possible Compensation: Depending on the severity of the damage, you may be eligible for compensation. Thai Vietjet Air will assess the damage and inform you of the next steps.
Lost Property & Baggage
If you’ve misplaced an item or a baggage during your travel, take the following steps:
Lost Item in Cabin
Take Immediate Action: If you realize you’ve left something behind in the cabin, inform a flight attendant before leaving the aircraft. If you’ve already exited the plane, contact Thai Vietjet Air customer service or the Lost & Found department at the airport.
Report the Item: Be sure to provide detailed information about the lost item, such as its description and where you think you left it.
Retrieving the Item: If your item is found, the Lost & Found team will contact you to arrange its return. To collect it, bring your ID card or passport to the Lost & Found counter at the airport. Please note, unclaimed items will be disposed of after a certain period, as per regulations.
Lost Item at Airport
Report the Loss: Go directly to the airport’s Lost & Found counter and give a clear description of your lost item.
Follow Up Regularly: It’s recommended to check in with the Lost & Found department for updates on the status of your lost property. Make sure to bring your ID card or passport to retrieve your item when it's found. If the item remains unclaimed after a certain period, it will be disposed of according to the airport’s policy.
| Thai Vietjet Air Lost and Found Contact Information |
|---|
Japan Osaka (Kansai) Email: kixll@ckts.kansai-airports.co.jp Tokyo (Haneda) Tel: 03-6428-0133 Email: hnd@vietjetair.com Tokyo (Narita) Tel: +8180 4761 0757 Email: fmgvj@fmg.sc Thailand Tel: (+66) 76 351 328 / (+66) 6 4707 7372 Email: hktll@aotga.com Vietnam Hanoi Tel: (+84)911827608 / (+84)964850751 Email: vjgs.arr@vietjetair.com Tan Son Nhat Tel: (+84) 97 258 4564 Email: lostandfound-vj@sags.vn Singapore Tel: +65 6321 5102/5103 Email: gtrsg_lostnfoundt4@gtr.com.sg Taiwan Tel: +886 905523199 Email: tpelnf@tigerairtw.com Hong Kong Tel: 852 3902 9000 / (+852) 2116 8750 Email: satshk_lostandfound@satshk.com / satshk_ll_control@satshk.com China Tel: (+86)02168340096 / (+86)-571-96299-5 Email: pvgmut2@126.com Malaysia Tel: +60 3 8776 5030 / +60 12 356 6359 Email: foca_kul_cbto@groundteamred.com / foca_cbto@groundteamred.com India Tel: (+91)9619050580 / (+91)-7227923238 Email: csmia.lostproperty@adani.com / lostfound.amd@adani.com Indonesia Tel: +6281314611020 / 628113971562 Email: bagservicelcc.cgk@gapura.id / ll.dps@gapura.id |
Lost Baggage
Report Missing Baggage: If your baggage is lost, head to the Thai Vietjet Air baggage service desk as soon as possible.
Tracking the Baggage: Thai Vietjet Air will start searching for your luggage and provide you with regular updates on its whereabouts. If it is located, bring your ID card or passport to the Lost & Found counter for retrieval. Any unclaimed baggage will be disposed of according to the airline’s policy.
For further information on lost and found inquiries, please contact Thai Vietjet Air Service Hotline at Tel:
03-6428-0133 / +8180 4761 0757 / (+66) 76 351 328.
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