Emirates Lost and Found

Lost and Found

If you misplaced your belongings while traveling with Emirates at Kansai International Airport (KIX), assistance is available through the airport’s Lost and Found services.

Items Lost at Kansai International Airport (KIX)

For items lost within Terminal 1 public areas, including security checkpoints, restrooms, restaurants, or shops, please contact the Kansai Airport Information Counter located on the 1st floor of Terminal 1. You can reach them by phone at +81 72 455 2500 for assistance or directions.

Items Lost Onboard Emirates Flights

If your item was left onboard an Emirates aircraft or near the boarding gate, please contact Emirates Ground Handling Services at Kansai International Airport (KIX). The airline’s staff at the check-in counters in Terminal 1, International Departure Area, can assist in tracing your belongings using the airline’s internal tracking system.

You may also contact Emirates Customer Service through the airline’s official website or reach out to the Emirates Japan Office for follow-up inquiries regarding items found after flight arrival.

Additional Information

When reporting a lost item, provide as many details as possible, including your flight number, date of travel, seat number, and a clear description of the missing item. Valuable or sensitive belongings, such as passports or identification documents, are typically handed over to the Airport Police Office for safekeeping.

Found items are generally kept for a limited time, so it is recommended to report losses promptly. For in-person assistance, visit the Terminal 1 Information Counter during operating hours.

For further information on lost and found inquiries, please contact Emirates Contact Centre in Japan at Tel: +81 3 6743 4567.