EVA Air Lost and Found

Lost and Found

If you've lost an item during your EVA Air flight or at the airport, EVA Air is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost belongings.

Items Lost within Terminal 1 Public Areas

For items left in public areas such as security checkpoints, restrooms, restaurants, or shops, contact the Kansai Airport Information Counter located on the each floor of Terminal 1.

Phone: +81 72 455 2500 for assistance or directions.

Items Lost Onboard EVA Air Flights

If your item was left onboard an EVA Air aircraft or near the boarding gate, contact EVA Air Ground Handling Services at Kansai International Airport.

Staff at the EVA Air check-in counters in Terminal 1 can assist in locating your lost item through the airline’s internal tracking system.

You may also contact EVA Air Customer Service via their official website or the Osaka Office for follow-up on lost property after flight arrival.

Additional Information

When reporting a lost item, provide details including your flight number, travel date, seat number, and a description of the lost item.

Valuable or sensitive items such as passports or identification documents are usually handed over to the Airport Police Office for safekeeping.

Found items are typically retained for a limited time, so passengers are advised to report losses promptly.

For further information on lost and found inquiries, please contact EVA Air Japan Service Hotline at Tel: +81 3 4212 3806 / +81 6 6377 2355.