Korean Air Lost and Found

Lost and Found

If you've lost an item during your Korean Air flight or at the airport, Korean Air is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Lost Within Terminal 1 Public Areas

For items lost in public areas of Terminal 1, including security checkpoints, restrooms, restaurants, or shops, please contact the Kansai Airport Information Counter on the 1st floor of Terminal 1. They can be reached by phone at +81 72 455 2500 for assistance or directions.

Items Lost Onboard Korean Air Flights

If your item was left onboard a Korean Air aircraft or near the boarding gate, contact Korean Air Ground Handling Services at Kansai International Airport (KIX). Staff at the check-in counters in Terminal 1, International Departure Area can help trace your belongings through the airline’s internal system.

You may also contact Korean Air Customer Service through their official website or the Korean Air Japan office for follow-up inquiries regarding items found after flight arrival.

Additional Information

When reporting a lost item, provide details such as your flight number, date of travel, seat number, and a description of the item. Valuable items, including passports or identification documents, are usually handed over to the Airport Police Office for safekeeping.

Found items are generally retained for a limited time, so passengers are encouraged to report losses promptly. For in-person assistance, visit the Terminal 1 Information Counter during operating hours.

For further information on lost and found inquiries, please contact Korean Air Japan Service Hotline at Tel: 0570 05 2001 (Local Only) / +81 3 6868 0777.