Qatar Airways Lost and Found

Lost and Found

If you've lost an item during your Qatar Airways flight or at the airport, Qatar Airways is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.

Follow these steps to report and recover your lost items.

Items Lost in Terminal Public Areas

For items lost in airport areas (check-in, shops, lounges, security), contact the KIX airport Information Desk.

The main airport hotline is +81 72-455-2500, available 24 hours.

You can also visit any information counter in Terminal 1 for in-person help.

Items Lost Onboard or at the Gate

For belongings left on the aircraft or at the boarding gate, contact Qatar Airways ground staff at KIX.

Provide important details: flight number, date, seat number, and a detailed description of the item.

You may need to follow up with Qatar Airways’ lost-property or baggage services team to track the item.

Retrieval and Collection

If your item is found, you can collect it in person at the airport (or authorize someone else to pick it up).

Be prepared to show ID and proof of ownership (e.g., boarding pass or description of the item).

Note: Items lost in public terminal areas may have a limited retention period before disposal.

Important

For items lost outside airport-managed areas (like inside the aircraft), the airport may redirect you to Qatar Airways for recovery.

If you need help navigating the process, KIX information staff can guide you to the right airline or lost-prop desk.

For further information on lost and found inquiries, please contact Qatar Airways Japan Office at Tel: +81 3 5402 5282 / +81 3 4510 1960.