Japan Airlines Lost and Found
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If you've lost an item during your Japan Airlines flight or at the airport, Japan Airlines is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.
Follow these steps to report and recover your lost items.
Delayed Baggage
If your baggage is delayed, follow these simple steps with Japan Airlines:
Report the Delay: Go to the Japan Airlines baggage counter at the airport to report your missing baggage. Fill out a Property Irregularity Report (PIR).
Track Your Baggage: You will receive a tracking number to check the status of your delayed baggage.
Delivery or Pickup: Once found, Japan Airlines will deliver your baggage to your address or request you to pick it up at the airport.
Compensation: If your baggage is delayed for an extended period, you may be eligible for compensation. Keep receipts for any necessary purchases (toiletries, clothing, etc.).
Claim Period: Claims for delayed baggage must be made within 21 days from the date your baggage is made available.
Lost Property & Baggage Claims
If you lose property or baggage during your flight with Japan Airlines (JAL), follow these simple steps to locate or claim compensation:
Lost Property
In Aircraft Cabin: If you lose an item on the plane, it will be kept at the arrival airport. Contact the airport immediately to inquire.
In Airport Facilities: If lost property is found in the airport (excluding the aircraft), it may be stored at the airport or a local police station. Contact the relevant location to check.
Lost Baggage
Immediately after Arrival: If you cannot find your baggage, report it to Japan Airlines staff at the arrival airport for assistance.
Baggage Tracking: If your baggage is not located, the airline will keep you updated on the search status. In most cases, updates are provided within 30 - 45 days.
Compensation
If your baggage is not found after 45 days, Japan Airlines will assist you in claiming compensation according to their International Conditions of Carriage. Tracing can be extended to
100 days upon request.
Damaged Baggage
If your baggage is damaged, follow these steps to report the issue with Japan Airlines:
Report Damage at the Airport: If you notice damage to your baggage upon arrival, report it to Japan Airlines staff at the airport before leaving.
Report After Leaving the Airport: If damage is noticed after leaving the airport, report it to the arrival airport within 7 days of receiving your baggage.
Damaged Baggage Inquiry Form (For International Flights Only):
Passengers arriving at Tokyo International Airport (Haneda), Narita International Airport, Kansai International Airport, or Chubu Centrair International Airport can submit a Damaged Baggage Inquiry Form online via Japan Airlines website.Compensation and Repairs: If your baggage qualifies for compensation, Japan Airlines will repair it. If the damage is too severe or repairs are not possible, alternative solutions may be provided.
Claim Deadline: Claims for damaged baggage must be filed within 7 days of receiving your baggage. Claims made after this period cannot be accepted.
Note: For international connecting flights or domestic flights, contact the respective airport directly.
*Fragile items (e.g., musical instruments, sports gear, glass products) should be securely packed to avoid damage. Japan Airlines is responsible for damage unless it’s caused by the inherent defect of the baggage.
Contact Japan Airlines Lost and Found
For lost and found inquiries, you can reach out to Japan Airlines Lost and Found in each airport.
| Japan Airlines Lost and Found Contact Information |
|---|
Osaka (Kansai) International Airport Tel: 072-455-3091 Working Hours Daily: 9:00 am - 5:00 pm Tokyo (Haneda) International Airport Tel: 03-5757-7712 Working Hours Daily: 10:00 am - 5:00 pm Narita International Airport Tel: 0476-34-3211 / 0476-34-3213 Working Hours Daily: 10:00 am - 5:00 pm Nagoya (Chubu) International Airport Tel: 0569-38-8037 Working Hours Daily: 10:00 am - 6:00 pm |
For further information on lost and found inquiries, please contact Japan Airlines Service Hotline at Tel:
072-455-3091 / 03-5757-7712 / 0476-34-3211.
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