Singapore Airlines Lost and Found
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If you've lost an item during your Singapore Airlines flight or at the airport, Singapore Airlines is here to help. The Lost and Found service ensures you can easily report and recover your lost belongings.
Follow these steps to report and recover your lost items.
Lost Items in Singapore Airlines Aircraft or Lounge
If you lose an item on a flight or lounge, Singapore Airlines will do its best to recover it. Here's what to do:
Contact Singapore Airlines Lost and Found: Reach out to the Singapore Airlines lost and found branch of the airport where your flight arrived. You can either call or visit the office in person.
Provide Details: Give a description of the lost item along with your flight information (flight number, arrival city, etc.). This will help Singapore Airlines quickly locate your belongings.
Unclaimed Items: If an item isn’t claimed within 1 week, it will be disposed of. Singapore Airlines discards perishable items 2 days after arrival.
Lost Personal Items and Valuables at the Airport
If you've lost valuable items like passports, ID cards, or cash, follow these steps:
Handover to Airport Police: Singapore Airlines hands over all valuable items to the airport’s police unit for safekeeping.
Contact Airport Police: To recover valuable items, please reach out to the airport police. They will assist in verifying ownership and returning the item to you.
Delayed or Damaged Baggage
If your baggage did not arrive with you or is damaged, Singapore Airlines will do everything they can to recover, repair, and return your baggage, follow these steps:
Contact Airport Lost and Found: For delay or damaged baggage, get in touch with the airport’s Lost and Found department. Each airport has its own service to help resolve delay or damaged baggage issues.
Lost and Found Airport Office Contact Information
Japan
Osaka
3F South Airline Building
1 Senshu Kuko Naka
Tajiri-cho Sennan-gun
Osaka 549-0011 Japan
Tel: +81 50 3785 8410
Fax: +81 72 456 5019
Working Hours
Daily: 4:30 pm - 6:30 pm
*For Delayed and Damaged baggage enquiries only.
Tokyo
Terminal 3
Tokyo International Airport
2-6-5, Haneda Airport, Ota-ku
Tokyo 144-0041 Japan
Tel: +81 3 6733 9796
Fax: +81 3 6733 9797
Working Hours
Daily: 5:00 pm and 8:00 pm
*For Delayed and Damaged baggage enquiries only.
S3158 PTB1
Narita International Airport
1-1 Goryobokujo Narita
Chiba 282-0011 Japan
Tel: +81 50 3785 8941
Fax: +81 50 3785 8962
Working Hours
Daily: 1:00 pm and 4:00 pm
*For Delayed and Damaged baggage enquiries only.
Fukuoka
Fukuoka International
Passenger Terminal Building 739
Oaza Aoki Hakata
Fukuoka 812-0851 Japan
Tel: +81 50 3459 5061
Fax: +81 50 3459 5065
Working Hours
Daily: 12:00 pm and 3:00 pm
*For Delayed and Damaged baggage enquiries only.
Nagoya
Centair Building 2, 5F
1-1 Centrair Tokoname
Aichi 479-0881 Japan
Tel: +81 50 3785 1333
Fax: +81 569 38 7520
Working Hours
Daily: 12:00 pm and 3:00 pm
*For Delayed and Damaged baggage enquiries only.
Singapore
Lost & Found Services
Level 1, Arrival Hall
Passenger Terminal Building 3
Changi Airport
Singapore 819829
Tel: 1800-2244243 / +65 65974501
Working Hours: 24/7
*For Delayed and Damaged baggage enquiries only.
USA
New York
Tel: +1 (866) 767-2247 ext 2 (24h) / +1 (718) 751-3832
Email: jfk_lostnfound@singaporeair.com.sg / ewr_baggage@singaporeair.com.sg
*For Delayed and Damaged baggage enquiries only.
Los Angeles
Central Baggage Services
380 World Way
Los Angeles, CA 90045
USA
Tel: +1 (866) 767-2247 ext 2 (24h)
Fax: +1 (310) 602-6320
Email: baggageservice@hallmark-aviation.com
Working Hours
Daily: 6:30 am - 12:30 am
*For Delayed and Damaged baggage enquiries only.
San Francisco
Tel: +1 (650) 984-6752
Email: sfoll_sq@singaporeair.com.sg
Working Hours
Daily: 12:00 pm - 6:00 am
*For Delayed and Damaged baggage enquiries only.
Australia
Sydney
dnata Baggage Services
Ground Floor, Arrivals Level
Sydney International Terminal (T1)
Mascot, New South Wales, 2020
Australia
Tel: +61 2 9169 4485 (24h)
Email: baggageservices@dnata.com
Working Hours
Daily: 7:00 am - 9:00 am
*For Delayed and Damaged baggage enquiries only.
Melbourne
dnata Baggage Services
Ground Level - Between Terminal 1 & Terminal 2
Melbourne Airport - Tullamarine, Victoria, 3045
Australia
Tel: +61 2 9169 4485 (24h)
Email: baggageservices@dnata.com
Working Hours
Daily: 6:00 am - 12:30 am
*For Delayed and Damaged baggage enquiries only.
United Kingdom
Dnata Baggage Services (Baggage Reclaim Hall)
Terminal 2
London Heathrow Airport
Hounslow, Middlesex TW6 1QG
Tel: +61 2 9169 4485 (24h)
Email: lhr.bagfacs@dnata.co.uk
Working Hours
Daily: 7:00 am - 8:00 pm
*For Delayed and Damaged baggage enquiries only.
France
Charles de Gaulle Airport Terminal 1
Arrival level Area A
Tel: +33 970 019 195
Email: lostandfound.cdg1@dirby.fr
Working Hours
Daily: 9:00 am - 9:00 pm
Germany
Email: baggage-tracing@fraport.de
Working Hours
Daily: 7:00 am - 8:00 pm
Korea
Tel: +82 70-7914-6101
Fax: +82 32-744-6510
Email: baggage_icn@singaporeair.com.sg
Working Hours
Daily: 10:00 am - 6:00 pm
*For Delayed and Damaged baggage enquiries only.
Malaysia
Tel: +60 3 8776 5772 / 65773
Email: baggageservices@pos.com.my
*For Delayed and Damaged baggage enquiries only.
Philippines
Tel: +63 2 8833 1526 to 27
Mobile: +63 917 553 7131
Working Hours
Daily: 9:00 am - 7:00 pm
*For Delayed and Damaged baggage enquiries only.
Vietnam
Tel: +84 28 3547 0415
Email: lostandfoundtsn@viags.vn
Provide Item Details: Describe the delayed item and provide flight details. The more information you give, the faster the item can be located. For damaged item, you can provide required information and submit a claim for recovery.
Item Recovery: Once the item is found or recovered, the airport’s Lost and Found will notify you. You may need to pick it up in person or arrange for delivery.
For further information on lost and found inquiries, please contact Singapore Airlines Service Hotline at Tel: +65 6223 8888 / 1800-2244243.
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